Refer a customer
Make a considered introduction.
You identify an importer with an operational evidence problem. We agree the introduction and contact approach, then assess whether a scoped diagnostic or managed support is appropriate.
Help your importer customers connect the evidence behind their goods. Bring MarketPass by Encode into the work where supplier coordination and traceability need an operating owner.
For businesses serving EU importers.
Most developed specialist workflow: natural rubber & new tyres.
Across borders.The challenge often sits between organisations: a manufacturer holds the batch record, a supplier holds the origin information, and the importer needs a connected account of both.
MarketPass helps coordinate that work. We organise requests, reconcile the relevant records and keep unresolved relationships visible for the importer’s review. Your contribution and the customer-contact arrangements are agreed from the outset.
Whether your client imports rubber products, coffee, cocoa, wood, soy, palm-derived products or another relevant EUDR product, MarketPass can assess the operational requirement and define the appropriate execution scope. Exact Annex I product applicability and operational scope are confirmed before engagement.
Explore EUDR commodities and product scope. Natural rubber and tyres remain our most developed specialist operating workflow; other flows are assessed for delivery fit before acceptance.
See what MarketPass can operateMake a considered introduction.
You identify an importer with an operational evidence problem. We agree the introduction and contact approach, then assess whether a scoped diagnostic or managed support is appropriate.
Bring complementary expertise.
You contribute your advisory, customs, sourcing or technical expertise. MarketPass handles the agreed supplier and evidence work. Scope, ownership and review responsibilities are documented before delivery.
Add an operational route.
Make MarketPass available to customers who need help maintaining evidence and traceability across recurring imports. Each customer’s needs, access arrangements and service scope are assessed individually.
Commercial arrangements are discussed individually. An enquiry does not create a partnership, referral-fee entitlement, exclusivity or authority to represent MarketPass.
We welcome enquiries from businesses whose relationships or expertise complement the practical evidence work.
A broker’s customs role, an adviser’s professional role and the importer’s EUDR responsibilities remain distinct.
You encounter importing entities, shipment records and cross-border documentation. MarketPass can support a separately agreed evidence workstream.
You understand commercial supplier relationships. We assess whether access to the manufacturer’s underlying records can support the proposed work.
You contribute the advice and specialist review in your remit. MarketPass can coordinate requests, track evidence and prepare the agreed operational record.
Your users or members may need people to run the process around their tools. We explore a complementary service route without promising an untested integration.
Tell us who you serve, the markets you work in and how you would like to collaborate. Business-level context is enough.
We discuss the operating need, complementary capabilities and whether supplier cooperation can support the proposed service.
Document the customer-contact approach, scope, fees, any referral arrangements, confidentiality, permitted access and responsibilities.
With the customer’s permission, establish the relevant importing entity and scope the next step. Paid work begins under a separate engagement.
The importer retains its regulatory responsibility and final decisions. MarketPass provides managed operational support; we do not certify products or guarantee regulatory acceptance.
Customer introductions require permission. Confidential supplier files, customer lists and geolocation records are shared only through an agreed access arrangement.
Reseller, white-label, commission and exclusivity terms require a separate written agreement. Neither party is authorised to make commitments on the other’s behalf simply by making an enquiry.
Our approach to evidence sharingNo. Start with your business, customer profile and the type of collaboration you are exploring. Please do not send a customer list or someone else’s contact details through this form.
We agree the introduction and contact approach before approaching a referred customer. Customer permission, each party’s role and any commercial arrangements need to be clear first.
Any referral fees, commission, exclusivity or territory arrangements must be discussed and agreed in writing. No standard entitlement or commercial commitment is created by this page.
A reseller or white-label proposal can be discussed, but it is not an automatically available programme. Delivery capacity, customer disclosures, responsibilities, pricing and contract terms must be agreed first.
Where appropriate, the first engagement is the separately scoped €1,000 EUDR Import Readiness Diagnostic. It is not a requirement for submitting a partner enquiry. Ongoing support is assessed and quoted separately.
Your enquiry has been received by MarketPass by Encode. We will review your business context and respond using the contact details you provided.
No partnership or appointment has been confirmed. Any scope, customer introductions and commercial terms are agreed separately.
Explore our managed operational supportMarketPass is a product and service operated by ENCODE INFO - FZCO. Any agreed engagement or partnership is with ENCODE INFO - FZCO.